Refund policy

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. 

To start a return or exchange, you can contact us at returns@blacklineclothing.co.uk. There's no need to re-order if you'd like to switch sizes - we'll help ya out. 

We make returns super easy - we'll provide you with a returns QR code for £3.50 - no labels or printer needed, the Royal Mail will sort that out for you. The £3.50 will then be deducted from the total refund. 

Of course, if you'd rather use your own courier just let us know and send through the tracking information so we can process the refund as soon as possible. Returns will need to be sent to the following address: 1 St Andrews Court, Newport Road, Cardiff, CF3 5TX

You can always contact us for any return or exchange questions at returns@blacklineclothing.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sending it back from outside the UK?
Not a problem. You've still got 14 days from when your order lands to send it back, no reason needed. Our £3.50 Royal Mail QR code only works in the UK, though, so you'll need to sort the return postage yourself. Pick a tracked service and send us the tracking number so we know it's on its way.

One important bit: mark the parcel as "Returned goods" and stick your order number on the customs form. If you don't, it can get stuck with UK import fees, and we'd have to take those off your refund. Nobody wants that.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (usually a lot quicker). Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@blacklineclothing.co.uk